Tax Information:

As a business based in New York State, we apply sales tax to orders from all 50 states in the USA, based on the sales tax rate relevant to the customer's location.

 

Returns:

We accept returns within 30 days of purchase. Items must be returned to the original shipping address. Please note that we do not cover any shipping or associated costs for the return process. For refund requests or more details on how to refund an item, please refer to the Refunds section. For further assistance, click HERE to contact us.

 

Refunds:

We offer refunds under the conditions outlined below. For all approved refunds, you will receive 100% of the purchase price for eligible items, though shipping costs and fees are non-refundable. To request a refund, please contact us for approval by clicking HERE.

 

Full Refund Evaluation Criteria:

• Lost or Damaged Item During Shipping: Refund requests must be submitted within 12 hours of delivery. If the item is lost, it must be confirmed as undelivered by the shipping service. For damaged items, customers must provide photographic evidence of the damage to be considered for a refund.

• Item Damaged After 48 Hours of Delivery: Refund requests for damage within 48 hours of delivery will only be approved if the item was used as intended and cared for according to the provided instructions, warnings, and precautions. Customers must submit photos of the damage along with an explanation to be eligible for a refund. Refund requests must be submitted within 48 hours of delivery.

• Incorrect Item Received: If you received the wrong item, refund requests must be made within 12 hours of delivery. Customers need to provide images of the item received, as well as the packaged receipt, to be considered for a refund.

 

If your refund request does not fall under the circumstances listed above, please click HERE to contact us with your request. It will be reviewed and approved if deemed appropriate. However, please note that the situations outlined above are the only valid conditions for approving refunds.

 

Refund requests are only evaluated through our Contact Us form, which can be accessed HERE.

 

Cancellations:

To cancel an order, please visit your Orders Page or click HERE to submit a cancellation request. Cancellations must be requested within 6 hours of placing the order. After this time, we may no longer be able to process the cancellation.

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Handmade Experience:

Our shop is built around what we call the “Handmade Experience,” where nearly every item is either handmade or hand-designed. This ensures that each product is carefully crafted for you to enjoy! Please note that some items are Made to Order, meaning they may require additional time and attention before they are ready to ship.

 

Please allow 14-28 days for your order to be prepared before shipping, if applicable.

 

Made to Order:

"Made to order" means that the item is custom-crafted specifically for you after your order is placed. These products are not pre-made or kept in stock, so they require additional time to prepare and personalize before they are shipped. This allows us to offer unique, one-of-a-kind items tailored to your preferences.

 

Shipping:

We currently only accept orders within the United States. Most items are shipped via USPS, and shipping costs will be calculated at checkout. Shipping times may vary depending on the order, and while we aim to deliver your package within a month of purchase, including the time needed for product creation, this is not guaranteed. Typically, shipping may take 7-28 days, but delivery times can vary. We strive to make your shopping experience with us as enjoyable as possible.

 

Order Tracking:

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. Please allow up to 48 hours for the tracking information to update. If you have any questions or issues with tracking your order, feel free to contact us for assistance.

 

Customization Process:

Certain items in our shop offer customization, which will be specified on the product page. Please note that customized products are not eligible for refunds.

 

Gift Cards:

We are pleased to offer digital gift cards! These gift cards can be purchased online and are sent via email. They are a great way to share the "Handmade Experience" with others. Simply choose the amount you'd like to gift, and the recipient will receive a code to use at checkout.

 

Product Care and Use Instructions:

Care and use instructions for each product can be found on the product page. Please refer to these guidelines to ensure the longevity and proper care of your items.

 

Sizing Information:

Sizing details for each product are provided on the individual product page. Please refer to these measurements to help you select the right size for your order.

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Discounts and Promotions:

From time to time, we offer discounts and promotions on select products. Be sure to check our website and follow our social media platforms for the latest updates on sales and special offers. Discounts and promotions must be used before their expiration to be valid. Please note that discounts cannot be combined with other offers unless otherwise stated.

 

Rosie’s Shoppe LLC Designs:

All designs created by Rosie’s Shoppe are the property of the owner/operator of Rosie’s Shoppe LLC, based in New York State. These designs are intended solely for use within Rosie’s Shoppe and its associated social media accounts. Any use or sale of these designs outside of Rosie’s Shoppe requires proper agreement, permission, and/or licensing from Rosie’s Shoppe LLC. Unauthorized use of these designs without the necessary agreement, permission, or licensing is prohibited and may result in legal action, including investigations, penalties, or other consequences.

 

Payment Methods:

We currently only accept payments via debit, credit card, and PayPal.